by Linda Fayerweather | Sep 7, 2014 | Customer Service & Culture
While at my local Post Office recently, when I went to throw away the paper off the postage labels from the stamps I purchased, I discovered that all the little trash slots under the workstations were screwed shut. When I asked the postal person where I might throw...
by Linda Fayerweather | Sep 7, 2014 | Benchmarking, Organization
Looking at the value stream of your business refers to all the activities your company must do to design, order, produce, and deliver its products or services to customers. A value stream will have three sections: 1. The flow of all materials from beginning to...
by Linda Fayerweather | Sep 1, 2014 | TOS - Totally Off Subject
“Opportunity is missed by most people because it is dressed in overalls and looks like work.” –Thomas A. Edison The first Labor Day holiday, created by the Central Labor Union of New York, was celebrated on Tuesday, September 5, 1882. Often we only...
by Linda Fayerweather | Aug 24, 2014 | Uncategorized
Toyota uses the metaphor the Lake and the Rocks to refer to problems. The lake is the work in process, or inventory, or maybe partially completed tax returns and the rocks are the problems that slow the process. Anyone that has boated knows how rocks can slow your...
by Linda Fayerweather | Aug 18, 2014 | Business Culture, Trends
How much does it cost to give employees vacation? Employers need to look at both Costs and Benefits. Costs are usually easy; benefits are often softer – like morale, turnover, and image. Depending on the job the person does, the cost is not only what you pay the...
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