by Tiffiny Fayerweather | Apr 27, 2014 | Uncategorized
Having a long string of bad days? Has the winter really gotten you down? Want an easy way to make it a little better? Practice kindness on other people. Seriously. When you make someone else’s day, you make your own that much better. If you don’t believe me, try it. I...
by Tiffiny Fayerweather | Apr 14, 2014 | Uncategorized
The first step towards great customer service starts with the hiring process. Just because an applicant has a great attitude and demeanor, it does not mean that they will always have that on the floor with your customer. You need to ask the right questions to...
by Tiffiny Fayerweather | Apr 7, 2014 | Uncategorized
Summer is FINALLY almost here and it has been one beautiful day after another. Many staff members as well as managers are turning their thoughts to golf, vacation, and other outdoor activities. Summertime temperatures may make you feel your staff has come to a slow...
by Tiffiny Fayerweather | Feb 17, 2014 | Employee Management, Uncategorized
If you have been preparing yourself for the zombie apocalypse, congratulations, it’s here. Unfortunately, it’s not the kind of invasion you thought it would be. According to a Gallup.com poll report one in five employees are actively disengaged at work and this could...
by Tiffiny Fayerweather | Feb 3, 2014 | Uncategorized
Do you feel like your meetings just don’t seem to be effective anymore? Maybe it’s time to start keeping score. A meeting scorecard is almost like an agenda without the detail. Your meeting scorecard should have the topics that need to be discussed at every meeting...
