by Linda Fayerweather | Aug 24, 2014 | Uncategorized
Toyota uses the metaphor the Lake and the Rocks to refer to problems. The lake is the work in process, or inventory, or maybe partially completed tax returns and the rocks are the problems that slow the process. Anyone that has boated knows how rocks can slow your...
by Tiffiny Fayerweather | Jun 23, 2014 | Business Improvement, Employee Management, Organization, Security, Uncategorized
Every business will have complaints from a customer every now and then. When the customer complaints keep coming in about the same issues over and over is when you need to worry. How you deal with the complaints is what will make your business stand out. Consider...
by Linda Fayerweather | May 19, 2014 | Uncategorized
You need to know your break-even point to get on the road to profitability. The information needed to produce your break-even are your fixed costs and your variable costs and the selling price of your product. Fixed Costs are rent, salaries, utilities or any expense...
by Linda Fayerweather | May 12, 2014 | Uncategorized
Budgeting is alive and it is everywhere from federal spending all the way down to the cities we live in and organizations we work with on a daily basis. Although budget is not a four letter word, it is often treated that way. A budget goes hand and hand with a...
by Linda Fayerweather | May 5, 2014 | Business Culture, Uncategorized
Be Prepared – the motto of Scouting, boys and girls, and a adage I hold dear. To be prepared requires a little planning especially in an age of digital dependence. With the season of storms upon us, we need to take stock in our businesses and be ready for...
by Tiffiny Fayerweather | May 5, 2014 | Customer Service & Culture, Employee Management, Image & Marketing, Uncategorized
Have you noticed lately when you have a complaint to a company the voice on the other end offers a cheap discount and ends with “Is there anything else I can do for you?” Since when will it be okay to give three free months of a service that does not have anything to...
