by Linda Fayerweather | Mar 10, 2014 | Uncategorized
Most of us have experienced the “Customer Service Scowl” and know exactly how it feels when we, as customers, are not appreciated. On the other side of the counter, empowering employees to deal with “Customers Scowling” is even trickier. On a recent trip to the...
by Tiffiny Fayerweather | Feb 17, 2014 | Employee Management, Uncategorized
If you have been preparing yourself for the zombie apocalypse, congratulations, it’s here. Unfortunately, it’s not the kind of invasion you thought it would be. According to a Gallup.com poll report one in five employees are actively disengaged at work and this could...
by Linda Fayerweather | Feb 7, 2014 | Uncategorized
The Alternative Board, a program similar to Changing Lanes’ Mastermind Board Room Groups did a survey of its small business owners. The Pdf of Outlook 2014 is a full view of the picture here. Getting data about what other business owners think is often an...
by Tiffiny Fayerweather | Feb 3, 2014 | Uncategorized
Do you feel like your meetings just don’t seem to be effective anymore? Maybe it’s time to start keeping score. A meeting scorecard is almost like an agenda without the detail. Your meeting scorecard should have the topics that need to be discussed at every meeting...
by Linda Fayerweather | Jan 20, 2014 | Image & Marketing, Organization, Saving Time, Uncategorized
Most business owners, at some point, will be asked to do a presentation in front of investors, bankers or maybe potential partners about their business. When you are ready to make that pitch and are possibly preparing a PowerPoint presentation, take a tip from Guy...
by Tiffiny Fayerweather | Jan 13, 2014 | Uncategorized
Recently I was looking for a solution to a computer problem I was having. I had an idea in my head on how to solve it and went to a few stores to ask around about my best options. Store No. 1 had no idea, store No. 2 never even tried to help me and store No. 3 did...
