Every business will have complaints from a customer every now and then. When the customer complaints keep coming in about the same issues over and over is when you need to worry. How you deal with the complaints is what will make your business stand out.
Consider getting your business into CARs or Corrective Action Requests. CARs isn’t just about fixing a problem on the surface, it’s taking a deeper look into the root of the problem and fixing the issue from within your company. Defined it is the measure undertaken to identify and eliminate the source or root cause of a non-conformance to prevent its re occurrence.
Here’s an example:
Your company receives a complaint from a customer that a service was not performed on the day that was agreed upon. This is a weekly service and this is not the first time this customer has called regarding the missed pick-up.
The first time you went through the routine of treating the customer with apologies and promises of better service.
The second time, the customer is a little angrier and slow to accept your apologies.
If you have a third time, you may have lost that customer for good.
Instead of just apologizing your company needs to figure out why the service was not performed. Here’s where you start:
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Did you know that 95% of business experience employee theft? It’s a horrifying feeling when your business experiences theft from the inside. The feelings of anger and guilt can eat away at you.
Preventing employee theft can be time consuming, but the costs and time involved truly outweigh the costs of having to recover from the theft. Here are a few ideas to keep your businesses money flowing where it should be.
• Policies and procedures
• Alterations of ANY photocopied documents
• Employees in close relationships with suppliers
• Inventory (including office supplies)
• Checks written to cash
Nothing is more annoying than having your credit card shut down for fraud, especially if it’s a business card. In this day and age it is getting easier and easier for criminals to clone or steal your information to use it for their own gain. So how do you protect yourself from becoming a victim?
The following tips will help you to protect your business, your employees, and your customers from becoming victims of identity theft.
- Create and follow a security strategy in your business plan.
- Designate a top level manager to implement the plan if you become a victim.
- If you need assistance in designing a plan, enlist an expert.
- Protect your business records on file with the Ohio Secretary of State by taking the following steps:
- Assign a trusted person to be responsible for maintaining and monitoring your business record with the Secretary of State.
- Sign up for e-mail notification about changes to your business record.
- Sign up for Secure Business Filing.
If you own a fax machine chances are you have received numerous amounts of offers from companies wanting to sell you vacations, excel classes and employee handbooks. More than likely you ignore them or call the number to be removed from their list.
It’s easy to ignore the outrageous prices when you know it’s a scam, but what about the scam that comes in the form of an official looking invoice to renew your domain name?
Domain name renewal scams can work in one of two ways. You might be sent an invoice for a domain name that is very similar to your current domain name – the scammer hopes that you don’t notice the difference and just pay the invoice.
Alternatively, you could be sent a letter that looks like a renewal notice for your actual domain name, but is from a different company to the one you have previously used to register your domain name.
So how do you protect your business from falling for the domain name scam?
Are you and your staff prepared for an emergency? Sure, you have your emergency evacuation paper taped to different areas of your office, but what if other situations arrive? Emergency planning and training directly influence the outcome of an emergency situation. Having a written procedure and plan can mean the difference between chaos and control.
I found some information on the National Fire Protection Association web site. Here are a few items from their list:
- Emergency Escape Procedures and Emergency Escape Route Assignments.
- Procedures for Employees Who Remain on Site after the Alarm Sounds.
- Procedures to Account for Employees
- Procedures for Reporting Emergencies.
- Contacts for Further Information
- Alarm Systems
- Procedure for media attention
What do you do if your cell phone is lost or stolen? You might just write it off and go buy a new one, after all it is just a cell phone. Unfortunately, it isn’t just a cell phone any more as we tend to keep bank info, his credit card info, emails and other personal information. A criminal would have access to all that info and the crime just turned into identity theft.
We tend to forget we get a special price for a phone when we sign up for a two year contract. That $200 phone is actually $550. Which is a hefty price to pay for just a cell phone. But fear not, there are things you can do to protect yourself and get your phone back with a little bit of planning and a single app.
An interesting question was ask to me the other day.
When a website is hacked/compromised who is responsible for fixing it/paying for it to be fixed?
From the customers standpoint the answer is clear. The web designer has to cover it. But from the standpoint of a web designer, the answer is not that clear.
There are many variables due to contracts, situations, and lack of knowledge. So who is responsible for fixing it/paying for it to be fixed?
Some of the variables are:
- Users and their passwords
- Last updates
What are you doing right now to protect your website? Let us know what works for you.